24-HR CANCELLATION POLICY
Your appointment is joyfully anticipated and artfully prepared! Please provide Blooming Moon with a minimum of 24 hours notice when rescheduling your appointment(s). If 24 hours notice of cancellation is not provided, we will charge your credit card 50% of the day’s total service(s) value. For this policy, Blooming Moon requires a credit card number to reserve your appointment(s). If you are using Gift Certificates or Packages, 50% of the total service(s) will be retained.
Blooming Moon offers a custom approach to your spa day. We do not offer online booking because we care about your spa treatment and your relaxation, right down to the the room, time, specific service and therapist. Our goal is for you to have the BEST experience possible. The friendly Blooming Moon voices are just a phone call away, to help you schedule your perfect spa day!
WHAT HAPPENS IF I’M LATE TO MY APPOINTMENT?
Blooming Moon has a set schedule and other guests following your appointment. If you happen to be late to your appointment, your appointment may be shortened. We will do our absolute best to accommodate you based on what our schedule allows.
WHAT TO KNOW BEFORE YOUR APPOINTMENT
Treatments are always in progress at Blooming Moon. Please speak softly upon entering the spa. We suggest arriving 10-15 minutes early, allowing you time to check in and unwind. Please silence your cell phone before you come through the front door and lower your voice to ensure all Blooming Moon guests have a quiet, relaxed spa environment. If you are accompanied by a child, ensure you watch them carefully and note: quiet is necessary to be sure guests receiving treatments are not interrupted. As a courtesy to the next guest, please note that if you arrive late – your treatment will end as previously scheduled.
Try not to schedule a huge event after a relaxing spa day (facial, massage or body treatment). For the ultimate treatment and indulgence –you may get oil in your hair, leave with no make-up and hopefully be wonderfully relaxed. Provide yourself enough time after your appointment(s) to relax….
When booking your appointment, notify our staff of:
- Known allergies
- Special health care needs/concerns
- Mobility issues: If you have trouble using steps, please specify that you need a downstairs treatment room for your appointment.
- If pregnant, advise how many weeks/doctor’s written permission
- Requested Spa Provider and/or treatment requests.
PEDICURE APPOINTMENTS: We strongly recommend wearing open-toed shoes to the spa, as Blooming Moon does not use disposable flip flops in an effort to minimize spa waste. Note: pedicures are not recommended for guests with communicable diseases, like athletes foot and foot fungus.
MASSAGE: To get the most out of your treatment, it is important to communicate! Please let us know if there are any specific treatment goals or needs any time before or during your massage.
WAX APPOINTMENTS: This list from About.com is full of wonderful pre- and post- wax appointment tips. Tend Skin post-care cream, as mentioned in the article, is available in the Blooming Moon front lobby.
TINY TOES AT BLOOMING MOON
Guests over the age of 8 years may enjoy nail services only when accompanied to Blooming Moon by an adult. It is our policy; we do not permit children under the age of 8 to accompany parents to any spa appointments, or otherwise be in the spa facilities.
Blooming Moon is Portland’s best spa for hosting birthday parties, wedding showers, company outings, holiday retreats and private events! Maximum spa capacity for simultaneous treatments is five persons. A credit card number (Visa, MC or AMEX) will be required to hold the appointments. For spa parties, we require 48 hours notice for rescheduling. A gratuity of 18% will be added to spa parties of 4+ persons.
If you are receiving massage in your first trimester, please note for high-risk pregnancies only: it is recommended to have an approval note prepared from your doctor before you come in for your massage. When booking your massage or facial, please notify our staff of any areas of sensitivity, or if you’ve been sensitive to any particular smells or products while pregnant. Blooming Moon offers extra pillows, wedges and extra padding to make sure you are comfortable. NOTE: For safety reasons, Blooming Moon does not offer certain types of massage, hot stone massage, or body wrap treatments to expecting mothers.
PAYMENTS & DISCOUNTS
We gladly accept:
- Personal checks
- Blooming Moon Gift Certificates
Blooming Moon does not honor multiple discounts or coupons for treatments done the same day. We will gladly redeem leftover coupons at your next visit. Gift Certificates are non-refundable and have an expiration date of one year from the month of purchase.
Sorry, Discover cards are not accepted at this time.
Gift certificates are non-refundable, but can be transferred to another person or used for different services or products. No exceptions.
PRODUCT & SERVICE RETURNS/EXCHANGES
Blooming Moon spa providers strive to find the best product matches possible for your skin type. If for any reason you are unhappy with a product purchase, you may return it to Blooming Moon with a receipt and within 14 business days for store credit.
We want you to be thrilled about your experience at Blooming Moon! It is important to all of us that our services are top-notch and you walk-away feeling better than you walked in. All of our spa services are non-refundable. However, if you are dissatisfied with your service– let us know! Call or email us, firstname.lastname@example.org. | 971.279.2757
Gratuity is not built into the service costs at Blooming Moon. Tips may be left at the reception desk, where you will find red gratuity envelopes to pass along to your Esthetician/Therapist. Tips can be added to any credit card payment (Visa or MC). Leaving 15-20% is customary for all service industry providers.